Support

Email us any time at hello@fareline.app. We usually reply within two business days.

Why is my fare different in Uber or Lyft?

Fareline shows estimates built from your route, live traffic and each service’s typical pricing in your city. Ride services don’t share live prices with comparison apps, so Fareline can’t see surge pricing, promotions on your account or tolls. Tap any ride to see how its estimate was built. If an estimate seems consistently off for a trip you take often, email us the route and both prices — it helps us improve.

Does Fareline book my ride?

No. When you tap Continue, Fareline opens the service’s app with your trip filled in where the service supports it (Uber and Lyft). You confirm and pay in that app. Hopp doesn’t accept trip details from other apps yet, so you’ll enter your trip in Hopp.

Location isn’t working

Open iPhone Settings → Fareline → Location and choose “While Using the App”. You can also search for your pickup or choose it on the map.

Delete my account

In the app, go to Profile → Delete account. This permanently deletes your account and signs you out. You can also email hello@fareline.app from the address on your account and we’ll delete it for you.

I didn’t get my confirmation email

Check your spam or promotions folder, then tap “Resend the link” in the app. Open the link on your iPhone to finish signing in.

Which cities are covered?

Fareline works across Canada. Uber is available in most cities, Lyft in Toronto, Ottawa, Vancouver and Montréal, and Hopp in the Greater Toronto Area. Where ride-hailing isn’t available, Fareline shows a metered taxi estimate.